Recapturing Customers

These days, with auto sales and service on the decline, it’s more essential than ever to keep your customers active in your database and to retain their business longer. No other automotive CRM company is better equipped to help you acquire new customers, achieve longevity with your existing ones, and win back former ones, than PEAK.

We return your lost customers with impressive efficiency, utilizing effective email marketing, highly targeted mail, customized offers and even phone calls. We’ll help you update your database to determine whether your customers still own their vehicles, then implement a one-to-one campaign to encourage increased use of your products and services. You can even keep your finger on the satisfaction levels of your customers through our actionable customer service survey options.

Another approach to recapturing lost revenue is through “declined services.” PEAK’s exclusive declined services product delivers the highest return rate for those who had previously declined automotive services. Only PEAK’s certified process goes the extra mile to deliver results beyond any other program. It’s just one more component of PEAK’s 360-degree view of your customers.