Service Retention

If you want to retain more of your customers – and for a longer period of time – PEAK’s service retention marketing program is unmatched for its sophistication, effectiveness and accuracy. Our multi-channel communications approach includes a powerful combination of traditional and new media marketing, and encompasses the owner experience from the initial time of purchase through the service lifecycle and onto the next vehicle purchase.

At PEAK, we understand that every customer is different and has unique needs at various points in time. For over 20 years, we’ve refined our ability to connect with customers on a one-to-one basis, perfecting each communication touchpoint to speak specifically to their automotive needs. We are experts at knowing exactly when a customer is due for service, usually even before the customer knows.

Over time, we have also enhanced our program to accommodate longer service intervals, specific model requirements, driving habits and a host of other variables. What’s more, PEAK’s program is incredibly efficient, offering email, postal mail, mobile communication, live calls and automated calls.