Testimonials

In the last two plus years...I've tried seven different types of inactive campaigns. The “WinBack” campaign is hands down the best campaign we've ever done and we're not even done yet.

EARNHARDT LEXUS, Service Manager

I love the program because it generates revenue for my dealership. I especially like the declined service letter and the seasonal campaigns.

MAG VOLVO

Peak Performance has done an outstanding job of administering the VW and AUDI TRAC service retention program. The one-to-one targeted solutions, expert database management, robust reporting and data mining techniques have made PEAK the partner of choice for Audi and Volkswagen of America!

AUDI OWNER LOYALTY SPECIALIST

The PEAK Winter Holiday Campaign was very successful – I even received a Christmas card from a client thanking me for the great service and the card we sent with a discount offer. It must have made a great impression!

WALTER’S MERCEDES-BENZ

Peak's declined letters have created a lot of revenue for our dealership.

ELK GROVE ACURA

In just a few months time, Peak Performance's CSI call program has made a huge difference for us, the feedback has been essential in maintaining our satisfied customer base and our Volvo CSI scores are through the roof!

DARRELL WALTRIP VOLVO SUBARU

When I started working with PEAK one of the programs that helped my service departments gross go up was the Declined Service letters. The number of customers that returned for work was shocking, at the time and still today it is one of the best mail pieces that is sent out. The staff at PEAK are not just Ad People they are Car People.

NORTH SHORE AUTO GROUP LLC

Dave and I just spent the last few days reviewing your program for mailers and I just wanted to tell you that you were right. Your persistence in guiding me monthly has proved invaluable. It was easy to follow the reports back through time and the benefit is now obvious. I wanted to thank you for your professional level of courteous service and look forward to a continued mutually beneficial relationship.

WHEELING VW SUBARU

I am writing to inform you of my complete support of the TRAC program, administered by Peak Performance. The marketing program is easy to understand and the letters/postcards are of the highest quality. The internal TRAC team and my Field Account Manager are very professional and attuned to my needs.

WINNER AUDI

I've used quite a few companies like yours during my career and for the first time someone is actually paying attention and helpful. I find lots of value in the dealer reports, especially since our "AE" actually visits and sits with me to go over the reports. There is always something I have missed or not capitalized on as well as forcing me to pay attention to the reports. I have to come to rely on these visits.

SCHUMACHER VW, INC.

I have found the PEAK program has taken our dealership to the next level. Our dealership has used their program and in just a few months we have seen a huge jump in total R.O. count. Most importantly, our return on investment has been fantastic.

WEST COUNTY NISSAN

When it comes to positive CSI scores, (customer satisfaction index) nothing beats the Lexus program! Their staff interaction with our customers is outstanding! We have been able to monitor positive customer feedback as well as correct any unfortunate response information with the help of the Lexus program. Keeping all our guests happy with positive feedback ensures a continued growth with our service department.

LEXUS CARLSBAD

The Lexus program has helped me to maintain one of the highest guest loyalties in the nation. As one of our partners, we rely on their experience and helpful consultants to guide us through retaining our guests. They are also very easy to work with and are not cookie cutter. They are opened-minded to all types of communications for sales, service and parts. I highly recommend them to anyone who wants to retain their guests for the long haul.

LEXUS OF GLENDALE

I have been with Peak for a long long time and have been very satisfied with their performance. They have really helped me grow my service and part departments. Thanks Rusty and Peak Performance.

FREEMAN BUICK/GMC

I have been with Peak for over 15 years. I was first approached by them when I managed a VW store and the increase in revenue from declined service reminders was staggering. I have continued with their products at the BMW store that I now manage and they still out perform any of the factory programs.

PARK AVENUE BMW